Support
Support
Pupitre is in development and not on the App Store yet. If you are trying an early build and something is wrong, every route below reaches the same person, cheapest first.
Send feedback
The feedback form is the place for bugs, ideas and questions. No account, nothing posted publicly, and an email address is optional. Opened from the app’s Help menu, it fills in your Pupitre version, system version, device model and language, which you can see, edit or clear before sending.
Open a public issue
If you would rather discuss it in the open, open an issue on our public support tracker. It needs a GitHub account, and everything in it is public.
Write to support@mgcrea.io and describe what you did and what happened instead.
Before you write
- Which build. The version and system details from the app’s About pane say which build you are on, which is usually the first thing worth knowing.
- Which keyboard. Its make and model, and how it is connected to the Mac, iPad or iPhone. A keyboard that plays nothing is usually about the connection, not the app.
- Which song. Its name in the library, or for a file of your own, where it came from. Please don’t attach a MIDI file you don’t have the rights to send.
- Steps to reproduce, and a screenshot if something on screen looks wrong.
Requirements
- Mac: macOS 26 or later.
- iPhone and iPad: iOS and iPadOS 26 or later.
- A MIDI keyboard is recommended, not required: the keys on screen play too.